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We aim to get back to you within 1-3 business days.


You have 14 days to contact us.


Another pressing question that every retail brand is tired of answering: how do you handle returns and exchanges? In addition to having a dedicated section or page regarding the return and exchange process on your website (do you have one yet?), you should have a question and answer on your FAQ page that explains it to your shoppers.

Make sure that you’re clear about:

  • Which products can be returned
  • How long the return period lasts
  • What the process involves
  • How returns are issued
  • How returns are shipped back
  • The exchange process and when exchanges are an option

Another pro tip here: don’t make people pay for return shipping. They’re already taking the extra step of returning something. Provide a prepaid shipping label or allow them to drop it off at a shipper or the USPS location nearest them so that it’s as hassle-free as possible. In your FAQ section, tell them about this feature. 

You can contact us by filling out the form above or emailing us at

We aim to ship within 1-3 business days.

Orders above $75 will have free shipping.

Tracking information will be automatically sent to your email as well as in your account profile.

Please contact us and we will handle the rest.

There will be a option to have the order canceled within the email automatically sent.

We respond within 24 hours and 48 hours during holidays.

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